Cancellation Policy

Last updated: September 2026

This Cancellation Policy applies to all Altosky services, including connectivity, hosting, domains, voice, mobile, server, and related services.

1. Notice required for all services

Cancellation of any Altosky service requires 30 days’ written notice by email to accounts@altosky.co.za.

2. Notice period and billing

The notice period starts when we receive the cancellation email. Services remain active and payable during the 30-day notice period unless we confirm a different arrangement in writing. Any outstanding balance, usage, committed term, or other amount due under the applicable agreement remains payable.

3. What to include

Include the account holder’s name, account number or invoice number, the service to be cancelled, and the requested cancellation date. We may request verification before processing the cancellation.

4. Completion of cancellation

We will confirm receipt of the cancellation request and the scheduled service end date. Customers should arrange any required data export, domain transfer, backups, or service migration before the service ends.

5. Statutory rights

This policy does not limit any consumer right or remedy that cannot lawfully be excluded or limited. Where applicable law requires a different cancellation process, notice period, or remedy, that requirement will apply.

6. Contact

All cancellation notices must be sent to accounts@altosky.co.za.